The Milano ISD Board of Trustees strongly encourages employees, students, parents, and community patrons to address their concerns and complaints through informal conferences with the appropriate administrator.

Informal Resolution: The First Step

Concerns should be expressed as soon as possible to allow for early resolution at the lowest possible administrative level. This informal discussion is the most effective way to reach a satisfactory outcome quickly.

Formal Grievance Process

If an informal conference regarding a complaint fails to reach a satisfactory outcome, the concerned employee, student, parent, or patron may initiate the formal grievance process described in the relevant Milano ISD policies.

• This process is initiated by the timely filing of a written grievance form within the stated timeline.

• Even after initiating the formal process, complainants are encouraged to continue seeking informal resolution of their concerns.

• The formal complaint may be withdrawn at any time.

Per Milano ISD board policy, complaint forms must be filed within fifteen days of the date the complainant first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance and with the lowest level administrator who has the authority to remedy the alleged problem.

Instructions for Filing a Formal Grievance

Complaints/Grievances should be completed with the appropriate information and filed by email, hand delivery, fax, or mail to Milano ISD at the district's main address: Milano ISD, 500 N 5th, Milano, TX 76556.

Employee Grievance Level 1

Employee Grievance Level 2

Employee Grievance Level 3

Employee Grievance Policy DGBA (LEGAL)

Employee Grievance Policy DGBA (LOCAL)

Parent/Student Grievance Level 1

Parent/Student Grievance Level 2

Parent/Student Grievance Level 3

Parent/Student Grievance Policy FNG (LEGAL)

Parent/Student Grievance Policy FNG (LOCAL)